Privacy Policy

Big Frog deeply values the privacy of our customers and is committed to safeguarding the security of your personal information.

Should we request any personal details from you, we will transparently communicate the specific purposes for which we require this information. Your personal information will not be collected, utilized, or disclosed without your explicit consent. Rest assured, Big Frog will never trade or sell any information obtained from you to external parties.

Information Collected

We collect two types of information: Personal Data and Non-personal Data.

Personal Data:

This is voluntarily submitted by you that can identify you such as:

Name
Email Address
Phone Number
Age (to adhere to age limit for rafting)
Weight (to adhere to weight limit for zipline and canopy tour)
Payment information

All personal data collected from you while making a booking is handled by our booking platform Rezgo. They are committed to maintaining the security and privacy of your personal information. You can refer to their privacy policy for more information.

Big Frog only collects your personal information from the contact/enquiry forms located on various services and contact us pages.

Non-Personal Data:

When you interact with our site, we collect non-personal data – also referred to as aggregate data, which includes information about your visits and browsing behavior. Including (but not limited to) page views, visit duration, browser type, operating system, IP address, and location. While IP addresses fall under the category of personal information, we do not utilize your IP address for personal identification. This information is used to help Big Frog improve our website and to help ensure it is optimized best for your browser.

Information We Do Not Collect

Unnecessary data:

Big Frog assures that we will never request information from you unless it is essential. Our primary goal is to provide you with an optimal browsing experience on our platform while upholding your privacy and security standards.

Sensitive personal data:

Big Frog does not gather or retain highly sensitive personal information, such as gender, marital status, affiliations, political beliefs, sexual orientation, religious views, disability, or race.

Data concerning minors:

Big Frog’s website and services are not designed for children, and we do not knowingly solicit or collect personal data from individuals under the age of 18. The use of Big Frog’s website and services by individuals under 18 years old is prohibited.

How Your Data Is Used

Personal Data

We process any Personal Data you provide to us for the following purposes:

Enabling you to submit a query/request via our forms.
Conducting business with you and activating your ability to book our services.
Carrying out financial transactions for services you purchase from us.
Optimizing our site for you.
Sending business or transactional communications unrelated to marketing
Contacting you, if necessary, regarding your booking or responding to communications via our regular channels.
Enabling you to share content from our site to your social media accounts

Non-Personal Data

At Big Frog, we utilize non-personal data collected from visitors in an aggregated manner and for statistical analysis. This enables us to comprehend the origins of our visitors, their interactions with our site, and aids in the design and organization of our website to enhance customer experience and usability.

Disclosure Of Information

Personal Data

We may disclose the data you submit to Big Frog purposes:

To complete transactions or conduct business, such as sharing with Big Frog employees or designated service providers that are not operated by Big Frog (e.g – Mountain Biking, Cabin Rentals).
To legal authorities or representatives if required by law or legal proceedings.
To potential or actual acquirers of our business or assets.

We reserve the right to transfer your Personal Data to a third party in the event of a sale, merger, or transfer, ensuring adherence to our Privacy Statement terms.