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Booking and Reservations

How can I make a reservation for a rafting trip?

Making a reservation is super easy. Just head over to our website and click on the “Book Now” tab in the upper right corner. Choose the adventure you’re interested in, click “Book Your Adventure” and fill in your details. If you need any help or have questions, we are just a call away.

What is the cancellation policy for rafting reservations?

No refunds within 14 days prior to your check-in day. All lodging canceled within the 14-day period and 48 hours prior to check-in are vouchered or rebooked when vacancies are available. Cancellations made within 48 hours of check-in are not granted vouchers or refunds. All trips go out regardless of weather; rain, shine, snow, wind, raining cats and dogs, thundersnow, firenado, etc.

Are group discounts available for large parties?

Yes! We offer a 10% discount for large groups so that no one misses out on the fun. Just let us know the size of your group when booking, and we’ll apply the discount to your adventure.

Can I reschedule my rafting trip?

Yes, you can reschedule your rafting trip! If you need to change your reservation, just give us a call as soon as possible. We’ll do our best to accommodate your new preferred date, depending on availability. Please keep in mind that rescheduling may be subject to a fee if done within 24 hours of your original trip

What payment methods do you accept?

We accept a variety of payment methods! We accept all major credit cards. We also accept debit cards. If you’re booking online, simply enter your payment details during the checkout process.

Do I need to sign a release form or waiver?

Yes, a waiver is required for all rafting activities. This is to ensure that you understand and accept the risks involved. You can find the waiver on our website under the “Rafting Waiver” section. Make sure to read the waiver carefully, sign it, and bring it with you on the day of your trip.

If you’re under 18, a parent or guardian must sign the waiver on your behalf.

After Your Trip

Can I buy photos of my trip?

Yes, we offer photo packages where our in-house photographers capture your best candid moments. After your rafting session, you can visit our photo sales area at the outpost to view and purchase your pictures.

Is there anything more to do in the area?

Do you have showers at the outpost?

Yes, after your adventure, you can freshen up in our large bathrooms equipped with hot showers. It’s a great way to rinse off and relax before heading home or exploring more of the area.

Do we end where we start?

No, you don’t end where you start. We will transport you from our outpost to the river put-in point via a shuttle service at the beginning of your trip. After your rafting adventure, we’ll pick you up and bring you back to the outpost

What should I do if I lose an item during the trip?

If you lose an item during your trip, don’t worry—just let us know right away! Contact us by phone or email as soon as you realize the item is missing. Our team will check our lost and found and will inform you if your item turns up. We make every effort to help you recover lost belongings, but keeping track of your items during the adventure is always a good idea.

Can I give feedback or reviews about my rafting experience?

Absolutely! We’d love to hear your feedback and reviews about your rafting experience. You can leave a review directly on our website, or you can share your experience on popular review sites like Google or TripAdvisor. If you have any specific comments or suggestions, feel free to email us directly or speak with a member of our team at the outpost.

Preparation for Your Trip

Do you have lodging in the area?

Yes, we offer lodges and camping options at our outpost. Our lodges can accommodate up to 24 people. Oh, and we provide mattresses so all you have to bring are your linens, toiletries, and a sleeping bag.

What should I bring with me for the rafting trip?

For your rafting trip, make sure to bring the right clothes and footwear. Don’t forget to bring a towel and a change of clothes, including dry shoes, for after your adventure. Sunscreen and a dry bag will come in handy too. If you wear glasses, use retainers to keep them secure or switch to contacts. We provide all necessary rafting gear, including life jackets, paddles, and helmets, so you can focus on enjoying your trip.

Is there a weight limit for rafting on the Ocoee River?

We try to make rafting inclusive for everyone, that’s why there are no weight limits on our rafting trips. So, feel free to book a trip with us without worrying about any weight limits.

Can I bring my camera or phone on the rafting trip?

For safety reasons, it’s best not to bring your camera or phone on the rafting trip due to the risk of damage or loss. We offer professional photos of your adventure, which you can purchase after your trip. If you must bring a camera, use a waterproof case and keep in mind it’s at your own risk. You can leave all other valuables with us at the outpost.

What type of footwear is recommended for rafting?

For rafting, secure footwear is essential. We recommend wearing river shoes or old tennis shoes with a good grip. Avoid flip-flops and Crocs (unless you are cool with losing them and risking injuries).

What food items are included in lunch?

Lunch contains a variety of options such as a full sandwich bar with meats, cheeses, veggies, pasta salad, chips, cookies, and drinks. Vegetarian and gluten-free options are available as well. If you have dietary preferences or restrictions, please let us know beforehand so we can make suitable arrangements.

During Your Trip

Will I fall in?

It’s possible to fall into the water during your rafting trip, especially as you navigate the exciting rapids. Don’t worry, getting wet is part of the adventure. You’ll be provided with a life jacket and helmet to keep you secure. Just remember to hold on to your paddle and listen to your guide’s instructions to minimize the chance of falling in.

Can I bring my dog to the raft?

Unfortunately, pets are not allowed on the rafts due to safety reasons. The rapids and weather conditions can be unpredictable. So, to ensure your dog’s safety and comfort we advise that you leave them at home or with a pet sitter.

How long does a typical rafting trip last?

A typical rafting trip on the Ocoee River lasts between 2.25 to 5.5 hours, depending on the section you choose. The Middle Ocoee trip is about 3 hours, while the Full Ocoee trip, which covers both the Upper and Middle sections, takes around 5.5 hours. This includes time on the river and a short bus ride to and from the put-in and take-out points.

Are there restrooms or changing facilities available?

Yes, we have restrooms and changing facilities available at our outpost. You’ll find clean restrooms equipped with showers to freshen up after your adventure. There are also designated areas for changing into and out of your rafting gear.

Will there be opportunities to stop and rest during the trip?

During the rafting trip, especially on the Full Ocoee trip, there will be brief stops at designated areas for rest and to regroup. If you need a longer break or have any specific requests, let your guide know, and they’ll do their best to accommodate you.

What safety measures are in place during the rafting trip?

We prioritize safety on every rafting trip with experienced guides who provide a thorough briefing and ensure you’re equipped with life jackets, helmets, and paddles. Guides are trained in first aid and emergency procedures, and you’ll receive instructions on staying safe in the water.

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